Effective communication is fundamental in providing quality care, especially when working with clients who have cognitive impairments such as dementia, Alzheimer’s disease, or traumatic brain injuries. These conditions present unique challenges that require specialized skills and strategies for meaningful interactions.

This one-hour training module equips Certified Nursing Assistants (CNAs) in Florida with the knowledge and tools necessary to communicate effectively with cognitively impaired clients. The course covers key topics, including the basics of cognitive impairment, active listening techniques, the role of non-verbal communication, and strategies to manage challenging situations. Participants will also learn how to create supportive environments and utilize practical resources like communication aids to enhance their caregiving approach.

Effective Communication with Cognitively Impaired Clients

Target Audience: CNAs in the state of Florida

Contact Hours: 1

Developed by: Scott Strachan RN, BSN, Former CNA 

Teaching Method: This self-paced, text-based course allows learners to complete training on their own time, with clear explanations and examples relevant to CNAs. 

Course Objectives: By the end of this training module, participants will be able to:

1. Understand the various types and degrees of cognitive impairment.
2. Apply effective communication techniques tailored to cognitively impaired clients.
3. Recognize the importance of non-verbal communication and environmental factors.
4. Implement strategies for managing challenging communication situations.
5. Identify resources and tools to improve communication with cognitively impaired individuals.

Disclaimer: The information provided in this course is for educational purposes only and should not be construed as legal, financial, or professional advice. While every effort has been made to ensure accuracy, the content is not guaranteed to be free from errors or omissions. Participants are encouraged to consult with a qualified professional for specific advice related to their circumstances. The creators and presenters of this course disclaim any liability for decisions made based on the information provided.