This course explores the causes, effects, and management strategies for workplace conflict among caregivers in home health and assisted living environments. Participants will learn how to identify the early signs of conflict, communicate effectively, de-escalate tense situations, and contribute to a positive and cooperative work environment. The course provides practical tools for conflict resolution aligned with professional standards, ethical care, and Florida-specific caregiver regulations.
Developed by: Scott Strachan RN, BSN
(former Independently Employed CNA)
A certificate and an official state record are issued upon successful completion.
Managing Workplace Conflict
Developed By: Scott Strachan RN BSN
Target Audience: Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs) working in home health and assisted living settings.
Contact Hours: 1.0 Hour
Teaching Method: Self-paced, text-based learning module.
This course explores the causes, effects, and management strategies for workplace conflict among caregivers in home health and assisted living environments. Participants will learn how to identify the early signs of conflict, communicate effectively, de-escalate tense situations, and contribute to a positive and cooperative work environment. The course provides practical tools for conflict resolution aligned with professional standards, ethical care, and Florida-specific caregiver regulations.
Upon completion of this course, the participant will be able to:
Identify common sources of workplace conflict in caregiving environments.
Describe communication strategies that reduce tension and promote teamwork.
Apply step-by-step approaches to resolving conflicts respectfully and effectively.
Evaluate ways to prevent recurring conflict and promote a healthy work culture.
The planners and presenter(s) of this educational activity have disclosed no relevant financial relationships with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
The information provided in this course is for educational purposes only and should not be construed as legal, financial, or professional advice. While every effort has been made to ensure accuracy, the content is not guaranteed to be free from errors or omissions. Participants are encouraged to consult with a qualified professional for specific advice related to their individual circumstances. The creators and presenters of this course disclaim any liability for decisions made based on the information provided.