Course Description
This national-level, Florida-focused continuing-education course prepares nurse-registry professionals to help families navigate the complexities of Long-Term Care Insurance (LTCI) policies while maintaining appropriate professional boundaries. Participants learn how LTCI works, what makes a policy tax-qualified, and how to coordinate documentation and communication with insurers. Practical strategies are provided for confirming coverage details—through three-way calls with the insurer and policyholder—while keeping responsibility for policy interpretation with the client. Topics include benefit triggers, elimination periods, daily and lifetime benefit limits, reimbursement versus indemnity plans, assignment-of-benefits procedures, and current market trends such as insurer referral networks (for example, Genworth CareScout) and data from the MetLife Market Survey of Long-Term Care Costs. By completing this course, administrators and staff will be able to present themselves as informed professionals who can guide families confidently through an often-confusing financial process without assuming legal or financial liability.
Developed by: Scott Strachan RN, BSN
(former Independently Employed CNA)
A certificate and an official state record are issued upon successful completion.
Navigating Long-Term Care Insurance for Office Staff
Developed By: Scott Strachan, RN BSN
Course Details
Target Audience: Nurse-registry & Agency administrators, operators, marketers, and office staff who assist clients and families in understanding and managing Long-Term Care Insurance (LTCI) policies used to pay for home-care services.
Contact Hours: 2 Hours (Non-Reported)
Teaching Method: Self-paced online training
Course Description
This national-level continuing-education course prepares nurse-registry professionals to help families navigate the complexities of Long-Term Care Insurance (LTCI) policies while maintaining appropriate professional boundaries. Participants learn how LTCI works, what makes a policy tax-qualified, and how to coordinate documentation and communication with insurers. Practical strategies are provided for confirming coverage details—through three-way calls with the insurer and policyholder—while keeping responsibility for policy interpretation with the client. Topics include benefit triggers, elimination periods, daily and lifetime benefit limits, reimbursement versus indemnity plans, assignment-of-benefits procedures, and current market trends such as insurer referral networks (for example Genworth CareScout) and data from the MetLife Market Survey of Long-Term Care Costs. By completing this course, administrators and staff will be able to present themselves as informed professionals who can guide families confidently through an often-confusing financial process without assuming legal or financial liability.
Learner Objectives
Describe the structure and terminology of LTCI policies, including benefit triggers, elimination periods, and tax-qualified status.
Demonstrate professional techniques for assisting families in confirming coverage details directly with insurers while maintaining clear liability boundaries.
Identify best-practice workflows for documentation, billing, and communication that ensure regulatory compliance and enhance client trust.
Disclosure
The author declares no conflicts of interest or commercial support related to this educational activity. No commercial entities have influenced or sponsored the development of this course.
Disclaimer
This course is intended for educational purposes only and does not replace legal, financial, or insurance advice. Learners are encouraged to consult licensed professionals for individualized guidance. Completion of this course does not imply endorsement by any insurance company or regulatory agency.