Questions, Support & Feedback

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How can we help you?*

I am having trouble logging in.

Where is my certificate?

I believe I was double charged or would like a refund.

I have another question or comment.

I am having trouble logging in.

We have a 2-step registration & payment process.

First: register your account.

Second: choose the course or course bundle you wish to pay for.

Occasionally users have registered multiple accounts with different emails not realizing they paid for the courses using a different email account. If you think this may be the case, please contact us and we will be sure to help.

Please be sure you are logged in with the email account that you paid with.

If you are still having issues, please describe the issue below in as much detail as possible. Tell us what error message you receive if any.

Where is my certificate?

1. Download Button - Shows immediately upon successful completion of a course.

2. Email - An email is sent immediately upon successful completion of a course. Please check your spam folder.

3. Your Account Page - Log in, then go to the Your Account page. Then under the Completed Courses section there is an option to either view/print or Download your certificate. See below:

I believe I was double charged or would like a refund?

In rare cases, a duplicate payment may occur when purchasing a bundle. If you believe you were charged more than once, please contact us and we will gladly review the charge and issue a refund if applicable.

Refund Policy — If you have purchased a plan and have not accessed or completed any courses, you are eligible for a refund upon request. However, if our records show that any course content has been accessed under your plan, we are unable to issue a refund.

I have another question or comment.

Use the form below to let us know what you are contacting us about.

Questions, Support & Feedback*